TERMS & CONDITIONS

By accessing or purchasing from Natures Experience (“we”, “our”, “us”), you agree to the following Terms and Conditions. Please read them carefully before using our website or placing an order.

General Information
Natures Experience is a small batch apothecary and skincare business offering handmade products for external use. By using our website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian.

Product Use and Safety
All products are for external use only. Customers are responsible for reviewing ingredient lists prior to purchase, especially if they have known allergies or sensitivities. Patch testing is recommended for all skincare and bee-derived products. We are not responsible for adverse reactions or misuse of our products.

No Medical Claims
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease. Information provided is for educational purposes only and is not a substitute for medical advice.

Orders and Payments
All prices are listed in CAD unless otherwise stated. Payment must be completed at checkout using our secure third-party payment processors. We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

Shipping
Once an order is handed to the shipping carrier, we are not responsible for delays, lost packages, stolen packages, or issues caused by incorrect addresses provided at checkout. Customers are responsible for ensuring their shipping information is accurate.

Returns and Refunds
All sales are final due to the nature of handmade skincare and apothecary items. We do not accept returns or exchanges. If an item arrives damaged or incorrect, please contact us within 48 hours and we will assist with a replacement or store credit where applicable.

Intellectual Property
All website content, including text, images, branding, product descriptions, graphics, and designs, is the property of Natures Experience and may not be copied, reproduced, or distributed without written permission.

Limited Liability
By purchasing from Natures Experience, you acknowledge that you are using our products at your own risk. Natures Experience is not liable for any damages, reactions, injuries, losses, or claims resulting from the use or misuse of our products, website, or information.

Changes to Terms
We may update these Terms and Conditions at any time. Updated versions will be posted on this page. Continued use of our website indicates acceptance of any changes.