FREQUENTLY ASKED QUESTIONS

Do you ship worldwide?
Not at this time. We currently ship within Canada, the United States, and select European countries. Due to the cost of tracked international shipping and customs considerations, we are not offering worldwide shipping beyond these regions at this time. As a small-batch, family-run apothecary, we’re expanding our shipping zones thoughtfully and hope to offer additional destinations in the future.

How long will my order take to ship?
Our products are handcrafted in small batches. Orders typically ship within 2-5 business days unless otherwise noted.

Do bees die when you collect bee venom?
No. Ethical bee venom collection does not harm bees. A gentle frequency encourages the bees to release a tiny amount of venom onto a glass plate. Their stinger does not detach, and the bees fly away unharmed.

Can I use bee venom if I have sensitive skin or eczema?
We recommend patch testing first. Bee venom increases circulation and may not be suitable for everyone with sensitive or reactive skin. If irritation occurs, discontinue use.

What if I’m allergic to bees?
If you have a known bee allergy, do not use products containing bee venom, propolis, royal jelly, or bee pollen.

Are your products natural?
Yes. All of our products are crafted with natural, high-quality ingredients including botanicals, infused oils, beeswax, tallow, herbal extracts, and bee-derived ingredients.

Why does my product look or feel different from my last order?
Because our products are made in small batches using natural ingredients, slight variations in colour, scent, or texture are normal and do not affect product performance.

What is the shelf life of your oil-based products?
Most oil-based products last 12–18 months. Store away from heat and direct sunlight for best results.

Can I use your products while pregnant or breastfeeding?
Some herbs and bee-derived ingredients may not be recommended during pregnancy or nursing. Please consult a healthcare provider before use.

Do you accept returns or exchanges?
All sales are final due to the nature of handmade skincare. If your order arrives damaged or incorrect, please contact us within 48 hours and we will make it right.

What should I do if my product melts during shipping?
Heat-sensitive items like tallow, balms, and salves may soften or melt in warm weather. Place the product in the fridge to firm it up again. This does not affect quality.

Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of purchase, as long as the item has not already shipped.

How do I contact you?
Email us at
info.naturesexperience@gmail.com